Privacy Policy
Last updated: August 2026
1. Introduction
WealthPayBank (Pty) Ltd ("WealthPayBank", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you use our banking services, mobile application, and website.
We comply with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African data protection laws.
2. Information We Collect
- Identity information: name, surname, ID number, date of birth
- Contact information: phone number, email address
- Financial information: bank statements, transaction history, income details
- Device information: device type, operating system, unique device identifiers
- Location data: approximate location for fraud prevention purposes
- Biometric data: fingerprints or facial recognition data (stored locally on your device only)
3. How We Use Your Information
- To verify your identity as required by law (FICA/RICA)
- To provide and maintain our banking services
- To process transactions and payments
- To detect and prevent fraud, money laundering, and other financial crimes
- To communicate with you about your account and our services
- To improve our products and services
- To comply with legal and regulatory obligations
4. Information Sharing
We do not sell your personal information. We may share your information with:
- South African Reserve Bank and other regulatory authorities as required by law
- Payment service providers to process transactions
- Identity verification services for FICA/RICA compliance
- Law enforcement agencies when legally required
- Service providers who assist in operating our platform (under strict confidentiality agreements)
5. Data Security
We implement bank-grade security measures including 256-bit SSL encryption, biometric authentication, device binding, and continuous fraud monitoring. Your data is stored in secure, access-controlled facilities within South Africa.
6. Your Rights
Under POPIA, you have the right to:
- Access your personal information held by us
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal retention requirements)
- Object to the processing of your information for direct marketing
- Lodge a complaint with the Information Regulator
7. Contact Us
For any privacy-related queries, please contact our Information Officer at:
Email: privacy@wealthpaybank.co.za
Phone: 0800 WEALTH (0800 932 584)
Address: Sandton, Johannesburg, South Africa